Client- Global leader in Travel / Aviation Industry

• Location – Bangalore OR Cochin
• Reports to Business Unit Head

Key result Areas

• Owns the PnL of Operation of the line of Business
• Interprets and executes policies and procedures that affect subordinate areas
• L1 (24 x 7) and L2 Team & organizational development and performance management
• Continued focus on process improvement
• Delivering to the SLA and uptime commitments by engaging with the stake holders supporting the operations.
• Budgetary responsibility
• Strategic Operations planning working along with LoB heads and Cloud Head.
• Pre-sales support
• Any other reasonable activity required by management/leadership

Person Profile

• 15 to 22 years of IT experience of which at least 6+ years of demonstrated experience in Project Management and People Management
• At least 6+ years of experience working with internal and external stakeholders
• Proven experience in ITSM; experience in managing Operations Level 2/Level 3 teams
• Proven experience in managing production support of a complex nature
• Good analytical and reasoning skills
• Strong ability to interpret processes and policies (e.g. ITIL)
• Proactive in approach and good attention to detail
• Outstanding communication skills, both oral and written, and both technical and non- technical, and the ability to work with a diverse group of individuals in a professional and service-oriented manner
• ITIL certification (foundation or above)